Using Teams, companies across the world are becoming more agile, shortening cycle times, improving the efficiency of key workflows, and cutting out unnecessary overhead. Microsoft Teams, the new hub for modern teamwork brings everything together modern workers need for their daily lives, including chat, video, calling, and document collaboration into one single interface. Contact Center integration and Compliance Recording, Five9, Genesys and NICE enabling Contact Center and ASC, NICE and Verint enabling Compliance Recording.Enabling Dynamic 911, which uses the caller’s current location to route to a Public Safety Answering Point (PSAP) call center operated by the local government in the U.S., which is due to be released by the end of the year.Support for the integration of third-party party Audio Conferencing Providers (ACP) into Skype for Business Online has been extended to July 31, 2021, with limited support for remaining active tenants to allow additional time for transition. There is no impact to Skype for Business Server on-premises customers or the Skype Consumer service.Ĭurrent Skype for Business Online customers will be able to add/remove users per their contracts until the retirement of the service. Skype for Business Online customers and those with hybrid (online and on-premises) configurations, will have a transition period until Jto migrate to Microsoft Teams to maintain cloud-based access and functionality.After that date, customers will no longer be able to access the Skype for Business Online service. Current Skype for Business Online customers will experience no change in service through July 31, 2021.Let`s have a look at what you can expect and whether you are affected by this change:

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